Privacy Policy

Privacy Policy

Introduction

Welcome to https://repair-vs-replace-decision.collision-talk.com (hereinafter referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, handling, and protection of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA) in the United States
  • Utah Consumer Sales Practice Act (UCPA), Connecticut Consumer Protection Act (CTDPA), Virginia Consumer Data Protection Act (VCDPA), and South Africa’s Protection of Personal Information Act (POPIA).

Scope

This policy applies to all aspects of our website, including but not limited to:

Please note that this policy does not cover third-party platforms or services linked from our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This policy describes how we process your personal information across various interactions:

  • Using Our Applications and Services: When you sign up to use our applications or services, we collect account details, payment information, and basic profile data.
  • Website Visits: We track user behavior on our sites using analytics tools to improve our content and understand visitor preferences.
  • Communications: If you choose to receive marketing emails, newsletters, or other communications from us, your contact details are used for this purpose.

Personal Data Collection

We collect several types of personal data, which can include:

  • Account Information: User names, email addresses, and passwords (hashed and encrypted).
  • Payment Details: Credit card numbers, billing addresses, and payment transaction history.
  • Financial Records: Bank account information for direct deposits or payments.
  • Purchase Data: Items purchased, purchase frequency, and related details.
  • Mobile Device IDs: Unique identifiers from your mobile device for personalization and analytics.
  • Location Data: Geolocation information to provide location-based services.
  • Feedback and Reviews: Content you submit, including comments, ratings, and product reviews.
  • Social Media Profiles: Information obtained from social media platforms when users log in through these accounts.
  • Product Interaction: Details on products viewed, searched for, or interacted with on our site.

We gather this data through direct user input, tracking technologies, and third-party service providers.

Cookies

We employ cookies to enhance your experience and understand how users interact with our website:

  • Strictly Necessary Cookies: These ensure basic functionality of the website, such as language preferences and login sessions.
  • Preference Cookies: Remembering user settings and customization options.
  • Analytics Cookies: Tracking user behavior for statistical analysis, enhancing site performance, and providing insights into user trends.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law:

  • Data related to account activities is kept for the duration of your active account.
  • Financial transaction records are retained for a period required by financial regulations.
  • We may store certain types of data anonymously for internal analytics and improvement purposes.

Once the purpose for data retention is fulfilled, we securely delete or anonymize the information.

Security Measures

We have implemented robust security procedures to protect your personal data:

  • Data Encryption: All sensitive data transmitted and stored is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  • Access Control: Only authorized personnel with legitimate business reasons can access personal data.

Children’s Privacy

Our services are not intentionally designed for children under 18 years old, and we do not knowingly collect personal information from minors.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access and Rectification: You can request access to or corrections of your personal information held by us.
  • Erasure and Restriction: In some regions, you have the right to request the deletion of your data or limit its processing.
  • Data Portability: You may be able to obtain a copy of your data in a portable format.
  • Objection and Non-Discrimination: You can object to certain data processing practices and enjoy non-discriminatory treatment.

To exercise these rights, please contact our privacy team using the details provided below. We will respond within the timeframes prescribed by applicable laws.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any questions, comments, or data-related requests:

Email: [email protected]

Mailing Address: [Provide the physical address]

We are committed to addressing your inquiries promptly and ensuring a transparent privacy experience.